Feedback and complaints
We want to hear what we are doing well and what we could do better. Raising a concern will never affect your support.
How to tell us
- Talk to your support worker or anyone in our office.
- Call 02 6231 0081 or email admin@volitio.com.au.
- Send us a message through our contact page.
- Ask a family member, friend or advocate to contact us for you.
What we do with it
We acknowledge every complaint, keep it confidential, look into it fairly and tell you what we found and what we will do. We work with you on a fix you are happy with, and we use what we learn to improve our service.
If you are not satisfied
You can contact the NDIS Quality and Safeguards Commission at any time, whether or not you have spoken to us first.
- NDIS Commission
- 1800 035 544 (free call from landlines)
- Website
- ndiscommission.gov.au
- Interpreter
- TIS National 131 450
Need support to speak up?
An independent disability advocate can help you raise a concern. Ask us and we will help you find one, or contact the NDIS Commission.