Questions and answers
Plain answers to the things people ask us most. Can't find yours? Call us on 02 6231 0081.
How do I get started with Volitio?
Call us, email us or send a referral through this website. We will arrange a time to meet, in person or by phone or video. We talk about your goals, your NDIS plan and the kind of support worker you would like.
Then we match you with a support worker, agree a service agreement with you, and support starts.
Do I need a referral?
No. You can contact us yourself. Family members, carers, support coordinators, Local Area Coordinators and plan managers can also contact us on your behalf, with your permission.
Can you support me if my plan is NDIA-managed, plan-managed or self-managed?
Yes. As a registered NDIS provider we can work with all three ways of managing a plan.
How much does support cost?
Our prices follow the NDIS Pricing Arrangements and Price Limits. We explain our rates in your service agreement before any support starts, including how cancellations work, so there are no surprises.
How do you match me with a support worker?
We look at your goals, interests, communication style and the skills your support needs. We always offer a meet-and-greet first, so you can be sure it is a good fit.
What happens if my regular support worker is sick or on leave?
We let you know as early as we can and offer a replacement who has been briefed on your support plan. You can always tell us if you would rather reschedule.
Can I change my supports later?
Of course. We check in regularly, and you can ask for changes at any time. We will adjust your supports as your needs and goals change.
How do you protect my privacy and dignity?
Respect and dignity guide everything we do. Our support workers are trained to work discreetly, you stay in control of your support, and we keep your information private. Read our privacy policy for details.
Where do you provide support?
We are based in Canberra and support participants across the ACT. If you live outside Canberra, contact us and we will tell you honestly whether we can help.
How do I give feedback or make a complaint?
Talk to your support worker, call or email our office, or use our feedback page. Every complaint is taken seriously and handled confidentially. You can also contact the NDIS Quality and Safeguards Commission at any time.
Are you a registered NDIS provider?
Yes. Volitio is registered with the NDIS Quality and Safeguards Commission. Our Registered NDIS Provider Number is 4050157229.